Privacy Policy

Your privacy is critically important to us. This policy outlines how we handle your personal data.

Last Updated: 17 September 2025


1. Introduction

Welcome to WellNewMe.com ("WellNewMe", "we", "us", "our"). We are committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

Our practices are designed to be fully compliant with the Nigeria Data Protection Regulation (NDPR) and other applicable local laws.



2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

  • Personal Data: Personally identifiable information, such as your name, email address, phone number, date of birth, and demographic information (such as age and gender) that you voluntarily give to us when you register with the Services.
  • Health Data: Information related to your health and wellness, including data you provide in health risk assessments, health metrics you track (e.g., blood pressure, weight), and information from connected devices. This is treated as sensitive data with the highest level of protection.
  • Derivative Data: Information our servers automatically collect when you access the Services, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Services.


3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

  • Create and manage your account.
  • Provide you with personalized health assessments and wellness plans.
  • Anonymize and aggregate data for statistical purposes, research, and to improve the Services. Your personally identifiable information will never be shared in this process.
  • Communicate with you regarding your account or our services.
  • Ensure compliance with regulatory requirements, such as NDPR and NHIS standards.
  • Prevent fraudulent activities and enhance the security of our platform.


4. Disclosure of Your Information

We do not sell your personal or health data. We may share information we have collected about you in certain situations:

  • With Your Consent: We may share your information with your designated healthcare providers, but only with your explicit consent.
  • With Your Employer/Insurer (Aggregated Data Only): We may provide your employer or insurance provider with anonymized, aggregated reports on the overall health and wellness of their workforce/members. These reports do not contain any personally identifiable information.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data storage, and email delivery, who are bound by strict confidentiality and data protection agreements.


5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. We have implemented measures such as data encryption in transit and at rest, access controls, and regular security audits. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.



6. Your Rights Under NDPR

As a Nigerian citizen, you have certain rights regarding your personal data under the NDPR. These rights include:

  • The right to be informed about the collection and use of your personal data.
  • The right of access to your personal data.
  • The right to rectification of inaccurate personal data.
  • The right to erasure (to be forgotten).
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing.

To exercise any of these rights, please contact us using the contact information provided below.



7. Data Retention

We will only retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy, or as required by Nigerian law. When your account is terminated, your personal data will be deleted or anonymized in accordance with our data retention policies.



8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.



9. Contact Us

If you have questions or comments about this Privacy Policy, please contact our Data Protection Officer at:

Email: privacy@wellnewme.com
Phone: +234 909 000 8386